At TRUELIVE IPTV Store, we respect your privacy and are committed to protecting your personal data. This Privacy Policy details how we collect, handle, and protect your information when you purchase our 6-Month, 12-Month, or 24-Month video streaming plans or interact with our support staff.

1. Information We Collect

• Contact Information: Name, email address, phone number, and messaging handles (WhatsApp/Telegram).
• Order Data: Selected subscription duration, activation date, and payment confirmation status.
• Technical Logs: IP address, device/app identifiers, and basic connection diagnostic logs used for troubleshooting.

2. How We Use Your Information

• Fulfilling orders and transmitting activation codes via Email, WhatsApp, Telegram, or SMS.
• Providing setup assistance, configuration help, and technical support.
• Processing payments and preventing fraudulent chargebacks or transactions.

3. Information Sharing & Third Parties

We never sell or rent your personal information. Data is shared exclusively with verified payment gateways to process transactions, messaging providers to deliver codes, and law enforcement only when strictly required by applicable law.

4. Data Security

We apply robust encryption and security measures to safeguard all digital interactions and transactional records against unauthorized access, loss, or misuse.

5. Your Rights & Retention

We retain your data only for the duration necessary to service your active plan and comply with statutory legal requirements. You may request access to or deletion of your personal contact data by reaching out to our support team.