1. Overview & Covered Subscription Plans

This Refund & Return Policy applies to all digital video streaming subscription plans purchased directly through TRUELIVE IPTV Store:

Because these are digital, intangible services delivered and activated immediately upon order confirmation, physical returns and standard retail return policies do not apply.

2. Strict No-Refund Policy After Activation

By placing an order on our website and accepting these terms, you expressly acknowledge and agree that:

• Instant Code Delivery: Once the streaming credentials (M3U playlist, Xtream API, portal URL, or activation code) have been transmitted to you via Email, WhatsApp, Telegram, or SMS, our fulfillment obligation is complete.
• Activation Finality: As soon as the service code is activated on our servers, no full, partial, or pro-rated refunds will be granted under any circumstance.
• Compatibility Check: To ensure complete satisfaction with channel lineups, stream stability, and device compatibility, we strongly recommend checking device compatibility and testing the setup prior to committing to multi-month (6, 12, or 24-month) plans.

3. Non-Refundable Scenarios

Refunds will not be issued under any of the following circumstances:

• Dissatisfaction with the channel lineup, specific VOD libraries, audio feeds, or subtitle selections.
• Customer purchasing an incompatible third-party device or unsupported application (e.g., smart TV apps, MAG boxes, Firestick setups).
• Customer switching to another provider or changing their mind after purchase.
• Customer refusing to follow technical troubleshooting instructions or configuration guides provided by our support team.
• Local internet connection fluctuations, high ping/latency, bandwidth throttling, or blocks imposed by your local Internet Service Provider (ISP).
• Temporary server updates, scheduled maintenance, or transient buffering on individual channels.

4. Technical Support & Prolonged Service Outages

While our infrastructure maintains continuous uptime, occasional server updates and source stream maintenance may occur. If you experience technical difficulties, our support team is available to assist you with troubleshooting and setup.

In the rare event of a verified, continuous server-side outage exceeding 72 consecutive hours that entirely prevents service utilization and cannot be resolved by our engineering team, TRUELIVE IPTV Store will provide an equivalent time extension added to your active subscription plus complimentary bonus duration.

5. Fraud Prevention & Chargeback Policy

Any unauthorized chargebacks or payment disputes opened without prior consultation with our support team will result in the immediate and permanent termination of your subscription account and blacklisting of associated credentials across our server networks.